Privacy policy
Last updated : 26 octobre 2026
Data controller
Cap Lamandou Hotel
Route de Lamandou, Rue Luce Turnier, Jacmel, HT9110, Haïti
Email: contact@cap-lamandou.com
Phone: (509) 3720-1436 / 3720-1892 / 3212-1313
We process the personal data needed to manage bookings and customer relationships, in accordance with applicable data protection principles in Haiti and, where applicable, the General Data Protection Regulation (GDPR) for individuals in the European Union.
Data collected
- identity and contact details: first name, last name, email, phone, country;
- stay information: dates, room type, number of guests, special requests;
- booking information: reference, source, status, amounts, extras, payment history and payment method (no card data);
- consent evidence: acceptance date of the terms and privacy policy, IP address;
- technical data strictly necessary for the operation and security of the site.
We do not request card details and no online payment is made.
Purposes and legal bases
- Performance of the contract: manage the booking, stay, extras, invoicing and related communications;
- Legal obligation: retain accounting records and comply with applicable obligations;
- Legitimate interest: security, fraud prevention, dispute management and service improvement;
- Consent: displaying Google Maps and, where applicable, any non-essential service offered later. Consent may be withdrawn at any time.
Recipients and processors
Data is accessible to authorised staff. It may be processed by:
- Hostinger International Ltd. — website and database hosting;
- Titan Email — email and booking confirmations;
- Google Maps — only if you click “Display the map”;
- booking platforms (Booking.com, Expedia, etc.) when the booking comes from those platforms;
- banks or mobile payment providers used to pay for the stay;
- administrative or judicial authorities where required by law.
We do not sell your data or share it for advertising purposes.
International transfers
Some providers may process data in the European Union, the United States or other countries. We seek appropriate contractual and technical safeguards for these transfers. Google Maps is loaded only after your action.
Retention periods
| Data | Period |
|---|---|
| Bookings, invoices and accounting records | 10 years from the end of the financial year, to meet accounting and tax obligations. |
| Guest contact details and special requests | 3 years after the last stay, then anonymised or deleted, unless otherwise required by law. |
| Proof of acceptance of terms and policy | 10 years, with the booking. |
| Technical and security logs | 12 months. |
Accounting data may be retained longer, even after an erasure request, where required by law.
Your rights
You may request access to your data, rectification, erasure, restriction of processing, object to certain processing or request portability. You may also withdraw consent where processing is based on consent.
Write to contact@cap-lamandou.com with your request. Identity verification may be requested. We respond within 30 days, unless the request is particularly complex.
If you are in the European Union and believe your rights are not respected, you may lodge a complaint with the competent supervisory authority in your country.
Cookies and third-party services
The site uses a session cookie essential for the form and security. No advertising analytics tool is active. Google Maps is loaded only after your click. See the cookie policy for details.
Security
We implement reasonable measures: HTTPS, access control, strong authentication for administration, audit logging, backups and environment separation. No card data is collected or stored on the site.
Minors
The site is not intended for unaccompanied minors. Bookings must be made by an adult.
Changes
This policy may be updated. The last update date appears at the top of the page. The version in force at the time of booking applies.